Badge Warranty

The Smith & Warren Lifetime Warranty Explained:

Every Smith & Warren custom badge is backed by the Smith & Warren Lifetime Warranty plan. At no cost to you, we will repair and refinish your Smith & Warren badge for as long as you own it for reasons due to normal wear and tear or manufacturer defect. We charge no service fee, handling fee or even return shipping. We want your Smith & Warren badge looking good for as long as you plan to wear it or carry it.

Warranty Guidelines:

Smith & Warren custom shirt, wallet and hat badges, including miniature Family Badges, are covered by the Lifetime Warranty. Nameplates, collar insignia, and W Series in-stock badges are not covered by the warranty.

To process a warranty repair please fill out the form below and include your order number and brief detail.

You will need the following information to process your repair.

A. Your Full Name
B. Your Return Shipping Address
C. Your Daytime Phone Number
D. Order Number
E. A Picture of the front and back of your badge. Do not zoom in or crop a section of your badge. Please email pictures of the entire badge to dave@agentgearusa.com

You will receive a reply within 2 business days from the repairs department. The reply will either request additional information if clarification is needed or it will include a return authorization document. The return authorization will include packaging and shipping instructions.

Please do not send in a badge without first obtaining the Return Authorization.